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INBOUND CALL HANDLING

Divert your calls to us on demand or permanently and our professional receptionists will answer them giving the impression of a full time reception desk . Different scripts can be followed for different scenarios or individual named people and messages delivered via email or text message

INBOUND CALL HANDLING

Virtual reception
Divert your calls to us on demand or permanently and our professional receptionists will answer them giving the impression of a full time reception desk . Different scripts can be followed for different scenarios or individual named people and messages delivered via email or text message
Overflow from your contact centre & Outsourcing
Whether flowing calls to us when your all of your agents are busy, out of your core hours or pon demand our advisors will use our state of the art software allowing your intricate scripting and business processes to be followed exactly. We can use your website for reference or to enter data during the call. Call data can be forwarded back to you immediately or at the end of any given session

 

Advertising Response
Ensure maximum lead capture by employing out team of dedicate advisors as overflow for all of your calls from advertising. Our advisors will use our state of the art software to capture your enquiries and any other data you require. Alternatively we can use your website to enter the data from your enquirers or indeed process sales orders

 

Sales Order Lines
Process orders by employing out team of dedicate advisors as overflow for all of your sales calls. Our advisors will use our state of the art software to capture your enquiries and any other data you require. Alternatively we can use your website to enter the data from your enquirers or indeed process sales orders and payments. Our advisors can up sell, cross sell should you require

 

Application Completion
Ideal in the Mortgage and Insurance markets or indeed any sector that requires an online or script based Q&A form to be completed and then submitted to you


Fulfillment
From both inbound and outbound calls we can use the captured data to produce either mailing labels or mail merge letter and “fulfil” your callers request. Our fulfilment team aim to get all items “out of the door” the same working day

 

Customer Service Lines & Helpdesk
We can link with your CRM, Web portal or simply follow a Q&A document to provide a Customer Service function or Helpdesk. Talk to us about your requirements … Just Contact are the Innovative Contact Centre”

 

Out of Hours
Extend your avaiablility to 8am-9pm M-F and 9-5 Weekends by employing any of the above services for extended hours and utilise our experienced team

CONTACT US TO FIND OUT HOW WE CAN HELP YOUR BUSINESS